He looked it over and said that the control panel was not working and we would have to see how much one would cost. She called the technician to come back and see why it was not working, which he did. After the technician left the housekeeper tried to use the dryer and it would not come on. The dryer had been working all along and had even been used that morning. A technician came out to fix the washer and balance the dryer. We also requested to balance the dryer since they would be here already. Unprofessional and rude – Called bosch for recommendation to replace the seal to our front-loading washer and some water was backing up in the softener dispenser.
Also Sub Zero never returned our calls.If we complained we were told that the new unit is worth 10,000 dollars so the money is well spent fixing the old one ,GREAT. BTW there was nothing wrong with compressor. By an other appliance repair company the entire wok had to be redone,heat exchanger replaced, freezer timer replaced and the unit was completely fixed in all aspects for a total charge of 990 dollars. was making misstatements as to what he told us before.The work done was by an an intern and freon was leaking at the welding point, as the coil can be welded only once. We decided to get an other opinion as tech. As we were good old customers, they will discount the previously paid 825 dollars and will have to pay the rest.
Total rebuild charge 2500 dollars plus 325 dollars for new freon(never mind we paid 125 dollars worth of freon on first call). Next day some one called from the office. announced he knew what the problem was, the old compressor was unable to keep up with the new coil, now he had to re build the entire system etc.
all the medications and lots of grocery discarded. Freon leaked out rather quickly, cooling stopped. A recent break down in the cooling system, estimate was $ 825 ,( we had to plead to take off the service call charges), Condenser coil was replaced fees paid and we were told GOOD TO GO. ( that also a good looking junk) for 15 years, assuming they were honest. Please be very careful.Have been using them for my Sub Zero ref. these guys are terrible, just damn terrible. Please do not go through what i went through. I have had several issues with a few sub zeros in my home and each time i call them i get the same expensive bill and a crappy level of service. On top of that, they have literally replaced parts that didn't need replacement. so, they will charge you for parts that they actually get for free. Some are 1 year, some are 2 year, 5 year and 10 year. I found this out "after the fact" and found out that many parts in subzero are covered up to ten years. The service technicians seem pretty good but they will replace your parts, charge you for these parts and then simply return them to subzero for new parts as most of these parts are under warranty.
The front office gal who answers the phone is rude. I have to agree with many of the negative comments on here and while i am not one to write a bad review or any reviews for that matter, i have to say this is a company you should definitely stay away from. The excuse this time, the system has been down - need to reschedule. Called a couple of weeks later - they don't call you - and was given the old excuse that the part would not arrive until that evening or the next day but they would call in two days to let me know what time they would come to make the repair. A new part would have to be ordered but it would be done immediately. Again when the technician came and replaced the supposed defective part, that did not fix the problem. Called and was told that the part would be in that evening or the next day - an excuse used later as well. Again, there was no call back on the scheduled return and had to reschedule. Next visit resulted in a need for another part that had to be ordered. Scheduled another day but K&N failed to call to let us know when they would come.
The first call resulted in the technician requiring that I order what he thought would be the necessary part and that I install it.